Publishing House

For Trade or Church Accounts

Call a Representative 800.876.4463

Terms and Conditions

Retail booksellers and distributors are required to complete the necessary forms to establish accounts with credit approval. Until such forms are completed and verified, only prepaid orders are accepted. For more information and new account application forms please call Customer Service at 1-800-836-9723 M-F 10 a.m. - 5:00 p.m. EST, or email


Phone Orders: 1-800-876-4463  Monday - Friday
10:00 a.m. - 5:00 p.m. EST
Fax Orders: 1-617-524-8035  Anytime
Mail Orders: Order Entry Department
Pauline Books & Media
50 Saint Pauls Avenue
Boston MA 02130-3491


Normal turnaround time is two to three business days from date order is received. Special Rush requests are accommodated for an additional fee of $10.00. All Shipping and Handling charges are paid for by the customer.


PBM does not accept responsibility for drop shipments which have left our warehouse. International drop shipments are not accepted. All expenses incurred are billed to the customer.


All back orders will be charged shipping and handling.


For questions regarding trade discounts, please contact Customer Service at or call 800-836-9723.


Full payment of the invoice amount is due within 30 days of invoice date in the U.S.A., 90 days of invoice date in other countries. Include copies of invoices and any credit memos that may need to be applied with your payment. When paying by statement, return the statement with your payment.

All payments are to be made in U.S. funds.

Credit is issued for invoice discrepancies. Deductions from invoice totals are not accepted. Please contact the Customer Service Department at 1-800-836-9723. All credits on account and credit memos expire 5 years from the date issued.


Accounts with outstanding past due (30 days) balances are placed on hold. New orders will not be completed until full payment has been received and any checks have been successfully negotiated.

A charge of $20.00 will be applied for each check that is returned from the bank for insufficient funds. If a check is returned twice, all shipments are held until a certified check or money order is received as a replacement.

For information regarding your account, please call Customer Service Department at 1-800-836-9723 and ask for an Accounts Receivable representative.


Report all discrepancies, damaged items, and shipping errors to Customer Service within 20 days of shipment. Adjustments made on invoices without a credit memo could result in delayed shipments. Return postage will be credited for order entry/shipping errors.


Returns will not be credited without prior authorization. Contact the Customer Service Department for an authorization form and number. Overstock returns must be made within 1 year of original invoice date. Authorized overstock returns carry a 5% restocking fee. The restock fee is calculated on the retail value of the returned items. Only items returned in saleable condition will be credited. Bundled items may only be returned as complete bundles. Damaged or defective individual bundled items will be credited to your account. The customer will be responsible for the postage on overstock returns. Returned shipments, freight collect, are not accepted.

Visual resources (posters, certificates, cards, bookmarks) and software sales are final. NO RETURNS will be accepted except for replacement of defective or damaged items.


Terms & Conditions, including trade discount levels, may vary for wholesalers, distributors, and other types of trade accounts. If you have any questions please email