Publishing House

For Trade or Church Accounts

Call a Representative 800.876.4463

Returns

If you have any questions about returns, or wish to request authorization to make a return, please email customerservice@paulinemedia.com or call 800-836-9723.


Terms & Conditions regarding returns:

Returns will not be credited without prior authorization. Contact the Customer Service Department for an authorization form and number. Overstock returns must be made within 1 year of original invoice date. Authorized overstock returns carry a 5% restocking fee. The restock fee is calculated on the retail value of the returned items. Only items returned in saleable condition will be credited. Bundled items may only be returned as complete bundles. Damaged or defective individual bundled items will be credited to your account. The customer will be responsible for the postage on overstock returns. Returned shipments, freight collect, are not accepted.

Visual resources (posters, certificates, cards, bookmarks) and software sales are final. NO RETURNS will be accepted except for replacement of defective or damaged items.